This way, Control as well as other ConnectWise products are made accessible to businesses from different scales and industries.
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Instead of imposing fixed priced schemes full of features you may or may not use, ConnectWise adopts a modular, custom pricing approach, and lets you build your own package. The ConnectWise family includes a Manage, Automate, Sell, Control, and Console modules, and lets users combine them in line with their needs. ConnectWise Control belongs to a large suite of IT support and control products, and gives users the possibility to acquire a wide range of smart solutions. Agents will also be able to use this data as a precedent base for finding easier and tested solutions. Automated ticketingĪnother interesting possibility is to replicate session groups, which means that you can clone a session group and its filters, and use it as a template for creating new session groups in future. The new ConnectWise Remote Control version will also allow you to invite and include guests with a single click, and enable in such way more transparency for your support operations. The best part of the process is that they will get to invite as many attendees as they want, all with a single click. Another distinctive advantage of ConnectWise Control is remote meeting, as the system makes it incredibly easy to invite and engage participants and meetings and webinars, and to benefit from their fresh ideas.Īll participants will get to see a shared screen, make screenshots and record videos, comment and contribute, and chat with each other. ConnectWise Control makes it easy to stay on top of your tasks, and does so regardless of the agents working on a particular case. Two-factor authentication remains a part of this package, which means that ConnectWise will still save all your trusted devices, and let you log in quickly and safely. The reimaged version leans heavily on self-governed controls and authentication, as a result of which it lets users create clone roles and use multiple authentication sources. ConnectWise now comes with an updated interface that supports a more granular permission assignment, and where setting up and empowering new users will be a breeze. Last, but not least, ConnectWise Control is also offered as a free license to single technicians.
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The system is available to use from various devices and operating systems, including Android and iOS.